How do you cancel a customer’s membership in ServiceTitan?

To cancel a customer's membership in ServiceTitan, the correct method involves accessing the customer's membership details and selecting the cancellation option. This process is designed to be straightforward and allows authorized personnel to manage memberships directly through the platform without the need to contact customer support or wait for the membership to expire.

When you access the customer's membership information, you will find a dedicated option for cancellation, which helps streamline the process. This approach enhances efficiency by empowering users to handle member cancellations as part of their regular workflow, ensuring that the administrative tasks can be completed promptly.

The other choices, such as reliance on customer support for assistance, indicate a less direct method that may not be necessary due to the straightforward nature of the cancellation process in the software. Additionally, suggesting that memberships cannot be canceled online is inaccurate, as the system is designed to facilitate such actions directly within the platform. Lastly, the idea of waiting for memberships to expire unnecessarily prolongs the customer's inactivity and is not a proactive approach to account management.