What happens if you do not log an attempt to contact a customer for a scheduled service?

If you do not log an attempt to contact a customer for a scheduled service, it results in a lack of visibility regarding that contact attempt among team members. Proper documentation of every interaction with customers is essential in a robust system like ServiceTitan, as it ensures that all team members are informed of previous outreach efforts and can act accordingly. By failing to log the attempt, other staff members may remain unaware of the situation, which could lead to duplicate attempts to contact the customer or confusion regarding whether follow-up is necessary. This emphasizes the importance of maintaining clear communication records within customer management systems to provide the best possible service and to enhance teamwork among all staff members involved.