Why might a customer with a 5% discount membership receive a greater discount on an invoice?

A customer with a 5% discount membership may receive a greater discount on an invoice if they have an additional membership that offers a higher discount. This situation can arise if a customer holds multiple memberships, each potentially providing different levels of discounts based on their terms. In such cases, the system is designed to apply the most beneficial discount for the customer based on their entitlements.

For instance, if a customer has both a basic membership granting a 5% discount and an upgraded membership that offers a 10% discount, the system would prioritize the higher discount when generating the invoice. This ensures that the customer receives the best possible rate, reflecting their loyalty or membership tier more accurately.

The other options do not explain the scenario appropriately. Being ineligible for discounts contradicts the premise since the customer is already a member. An incorrect pricing update would not logically lead to a greater discount than what the membership stipulates. Lastly, while discounts can sometimes be applied manually, this would typically not lead to a situation where a lesser membership gives rise to a larger discount unless another membership factor is involved.